Shipping Policy

Morepalmtrees
Website: morepalmtrees.com
Last Updated: December 2025

At Morepalmtrees, we are committed to providing a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered, including order cut-off times, handling and transit timelines, shipping costs, delivery methods, tracking, and important shipping-related conditions.

By placing an order on morepalmtrees.com, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Morepalmtrees currently offers shipping within the regions and destinations supported at checkout. Available shipping options and estimated delivery timelines will be displayed during checkout based on your shipping address.

We reserve the right to update or restrict shipping destinations at any time due to logistical limitations, carrier service changes, or regulatory requirements.

2. Order Processing & Cut-Off Time

Order Cut-Off Time

• 5:00 PM (EST)
• Monday – Friday

Orders placed before 5:00 PM (EST) on business days are processed the same day whenever possible. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

Business Days: Monday through Friday (excluding weekends and public holidays).

3. Handling Time

Handling time refers to the period required to prepare your order for shipment, including order verification, quality inspection, packaging, and carrier handoff.

Standard Handling Time: 1 – 2 business days.

Handling time begins once payment has been successfully confirmed. During peak seasons or promotional events, handling times may be slightly extended.

4. Shipping Cost

Morepalmtrees offers simple and transparent shipping pricing.

Shipping Method	Flat Rate Cost
Standard Shipping	$6.99 USD

The flat rate applies per order regardless of the number of items purchased. Shipping fees are displayed clearly at checkout and are non-refundable once shipped, except where required by law.

5. Estimated Delivery Time

Stage	Timeframe
Order Handling	1 – 2 business days
Transit Time	2 – 5 business days
Total Estimated Delivery	3 – 7 business days

Delivery timelines are estimates only and may vary due to carrier performance, destination, weather conditions, or unforeseen circumstances.

6. Shipping Carriers & Delivery Methods

Morepalmtrees partners with reputable carriers, which may include:

• USPS
• UPS
• FedEx
• DHL eCommerce

Carrier selection is determined automatically based on destination, package weight, and service availability.

7. Order Tracking

Once shipped, you will receive a confirmation email with your tracking number, carrier name, and tracking link (when available).

Tracking updates may take 24–48 hours to appear after carrier handoff.

8. Delivery Conditions

An order is considered successfully delivered when the carrier confirms delivery to the address provided at checkout.

Morepalmtrees is not responsible for delays caused by carriers, weather conditions, incorrect addresses, customs delays, or refused/unclaimed packages.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Orders delivered to incorrect addresses due to customer error may require additional reshipping fees.

10. Undeliverable & Returned Packages

Packages returned due to address issues, failed delivery attempts, or refusal may incur reshipping fees. Refunds, if applicable, will exclude original shipping costs.

11. Lost or Missing Packages

If marked delivered but not received, customers should contact the carrier and notify our support team. We will assist with investigations but cannot guarantee replacement if delivery is confirmed.

12. Damaged Packages

Please report damaged items within 48 hours of delivery and include photos of the product and packaging.

13. Multiple Item Shipments

Orders may ship together or separately depending on availability. Tracking details will be provided for each shipment when applicable.

14. Promotional & Peak Season Shipping

During peak seasons or promotions, processing and delivery times may be extended.

15. Customs, Duties & Taxes

Any customs duties or taxes imposed by local authorities are the responsibility of the customer.

16. Changes to Shipping Policy

This Shipping Policy may be updated at any time. Changes take effect immediately upon posting.

17. Customer Support

Email: support@morepalmtrees.com
Support Hours:
Monday – Saturday, 8:00 AM – 5:00 PM (EST)

18. Acceptance of Shipping Policy

By placing an order on morepalmtrees.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.