Shipping policy

Shipping Policy
Last Updated: December 1, 2025

Thank you for choosing Morepalmtrees. We want every part of your shopping experience to feel smooth, reliable, and transparent—especially when it comes to shipping. The information below provides a clear overview of how your order moves from our hands to your doorstep so you always know what to expect.

Order Processing Time
Standard processing time for all orders is 2–5 business days. During this period, our team verifies your order details, checks product quality, prepares secure packaging, and ensures everything is ready for shipment.

Our business days run Monday through Saturday, excluding Sundays and U.S. federal holidays.

Orders placed after 7:00 PM EST will be added to the next business day’s processing queue. Orders placed on Sundays or holidays begin processing on the next available business day.

Delivery Time
Delivery times vary depending on destination and carrier workload, but typical U.S. delivery takes about 5–12 business days after your order has been processed and shipped. Rural areas, carrier delays, weather conditions, and peak shopping seasons may extend this timeframe.

To avoid delays for important events, we recommend placing seasonal or gift-related orders at least 2–3 weeks in advance.

Additional Processing for Customized or Large Orders

  • Customized Items: If your order includes personalization such as custom prints, names, artwork, or unique designs, please allow an additional 1–3 business days.
  • Bulk Orders: For orders exceeding 50 units, processing may require 7–10 business days, depending on inventory availability and production capacity.

Same-day processing applies only to orders submitted before 7:00 PM EST. Orders placed afterward move to the next business day.

Shipping Carriers and Delivery Methods
Morepalmtrees works with reliable shipping partners including USPS, UPS, FedEx, and DHL (DHL available for select regions). Carrier selection is based on the destination, package size, and fastest, most dependable route.

Shipping Fee
All domestic orders are charged a flat-rate shipping fee of $6.99 USD. This rate supports consistent packaging quality, secure handling, and dependable delivery times.

Shipping Restrictions
We are currently unable to ship to:

  • Alaska & Hawaii
  • U.S. Territories including Guam, Puerto Rico, and American Samoa
  • P.O. Boxes
  • APO/FPO/DPO military addresses

These limitations are due to carrier restrictions and logistical constraints.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email (or SMS if opted in). Please allow 24–48 hours for the tracking link to update.

Holiday and Peak Season Considerations
During major holidays such as Thanksgiving, Christmas, and New Year’s, processing and transit times may extend due to courier congestion. We recommend placing holiday or event-related orders 2–3 weeks in advance.

Customer Support
For assistance with your order, tracking, or shipping questions, contact us during our support hours:

📧 Email: support@morepalmtrees.com
🌐 Website: morepalmtrees.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

Store Information
Company: MOREPALMTREES LLC
Address: 2305 Global Forum Blvd Apt 614, Atlanta, Georgia 30340, United States
Email: support@morepalmtrees.com
Website: morepalmtrees.com

At Morepalmtrees, your satisfaction is our priority. Every package we ship reflects our commitment to quality, care, and reliability. We are dedicated to delivering a smooth, dependable experience from checkout to delivery—every single time.