Return & Refund Policy

Return & Refund Policy

By placing an order through Morepalmtrees, you agree to the terms outlined below. These guidelines are designed to ensure a fair, transparent, and hassle-free experience for returns, exchanges, cancellations, and refunds. Our priority is to help every customer shop with confidence. All policies apply to customers within the United States.

A. 30-Day Return Policy
We provide a 30-day return window starting from the day your order is delivered. If your item does not meet your expectations, you may request a return within this period. To qualify:

  • Items must be unused, unworn, unwashed, and free from any damage not caused during shipping.
  • Products must include original tags and packaging.
  • A proof of purchase (receipt, confirmation email, or order screenshot) is required.

These conditions help ensure returned items remain in resellable condition and allow us to maintain product quality for all customers.

B. No Return Label Included
To reduce unnecessary waste, we do not include physical return labels in packages. If you need to make a return:

Email support@morepalmtrees.com,
and our team will provide full instructions to help you create a return or exchange request quickly.

C. Return Process
Starting a return is simple:

Email support@morepalmtrees.com with the following details:

  • Order number and full name
  • Proof of purchase
  • Reason for return

If the return is due to damage, defect, or quality concerns, attach clear photos or a short video to help us process your request faster.

Once your item is received and inspected—typically within 24 hours—we will notify you by email. Approved refunds are usually processed within 14 days, though banks may require an additional 3–5 business days to finalize the transaction.

D. Damaged or Wrong Products
If your order arrives damaged, defective, or incorrect, we will gladly assist with a replacement.

Send photos or a video showing the issue to support@morepalmtrees.com,
and once confirmed, we will ship a replacement at no additional cost.

E. Exchanges
Exchanges are available for:

  • Incorrect sizes
  • Defective items
  • Wrong products received
  • Damaged products

Eligible exchanges do not require customers to pay return shipping fees. Contact support@morepalmtrees.com, and we will guide you through the process to ensure you receive the correct item as quickly as possible.

F. Refunds
After your return is received, our team will inspect the item. You will receive an email notification regarding approval or denial of the refund.
If approved, your refund will be issued to your original payment method within 14 days. Processing time may vary depending on your bank.

G. Cancellations
Orders may be canceled within 4 hours of being placed for a full refund. After this period, your order may already be processed and cannot be canceled.
Please ensure your shipping address and order details are correct at checkout. Customers are responsible for losses caused by incorrect information.

H. Contact Us
📍 Address: 2305 Global Forum Blvd Apt 614, Atlanta, Georgia 30340, United States
🏢 LLC: Morepalmtrees
🛒 Store: Morepalmtrees
✉️ Email: support@morepalmtrees.com
🌐 Website: morepalmtrees.com
🕗 Working Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday