Return & Refund Policy
Return & Refund Policy
Morepalmtrees
Website: morepalmtrees.com
Last Updated: December 2025
At Morepalmtrees, customer satisfaction is important to us. We aim to provide a transparent, fair, and straightforward return and refund process. This policy explains eligibility requirements, timelines, procedures, and conditions related to returns and refunds.
By placing an order on morepalmtrees.com, you agree to the terms outlined in this policy.
1. Overview of Our Return Policy
We accept returns on eligible items within a specified return window, provided all conditions outlined in this policy are met. This policy applies to purchases made directly through morepalmtrees.com.
2. Return Eligibility
To qualify for a return, items must meet all of the following conditions:
- Returned within the approved return period
- Unused, unworn, and unwashed
- In original condition with packaging, tags, and labels intact
- Free from stains, odors, damage, or alterations
- Accompanied by valid proof of purchase
Returns that do not meet these requirements may be rejected or returned to the customer.
3. Return Timeframe
| Policy Stage | Time Allowed |
|---|---|
| Return request submission | Within 30 days of delivery |
| Item shipment after approval | Within 7 days of approval |
| Inspection & processing | 2–5 business days |
| Refund issuance | 5–7 business days after approval |
Returns submitted after the return window may not be accepted.
4. Non-Returnable Items
The following items are not eligible for return:
- Jewelry (unless defective or damaged upon arrival)
- Final sale or clearance items
- Items marked “non-returnable”
- Gift cards
Non-returnable items are clearly indicated on the product page where applicable.
5. How to Initiate a Return
To initiate a return:
- Email support@morepalmtrees.com
- Provide your order number, item(s), and reason for return
- Wait for return approval and instructions
- Ship the item according to provided instructions
Unauthorized returns may not be accepted.
6. Return Shipping Responsibility
- Customers are responsible for return shipping costs unless the return is due to our error
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
- We are not responsible for lost or damaged return shipments
7. Refund Policy
Refunds are issued after returned items are received, inspected, and approved. Refunds are sent to the original payment method used at checkout.
| Refund Stage | Estimated Time |
|---|---|
| Return received | Day 0 |
| Inspection completed | 2–5 business days |
| Refund processed | 5–7 business days |
| Bank posting time | Varies by provider |
8. Partial Refunds
Partial refunds may be issued if items show signs of wear, damage, missing packaging, or do not fully meet return conditions. Any deductions will be communicated prior to processing.
9. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired product.
10. Damaged, Defective, or Incorrect Items
Please report damaged, defective, or incorrect items within 7 days of delivery. Include your order number, photos, and a description of the issue.
11. Late or Missing Refunds
If your refund has not been received, please check with your payment provider and contact us for assistance.
12. Policy Abuse & Fraud Prevention
We reserve the right to refuse returns, limit excessive activity, or deny refunds for fraudulent claims.
13. Policy Changes
This policy may be updated at any time. Continued use of the website constitutes acceptance of the revised policy.
14. Customer Support
Email: support@morepalmtrees.com
Support Hours:
Monday – Saturday, 8:00 AM – 5:00 PM (EST)
15. Acceptance of This Policy
By completing a purchase on morepalmtrees.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.