Help Center – Frequently Asked Questions (FAQs)

Morepalmtrees

Support Hours: Monday – Saturday, 8:00 AM – 5:00 PM (EST)

Welcome to the Morepalmtrees Help Center. Below you will find answers to the most frequently asked questions regarding orders, shipping, returns, payments, and general store policies. If you need further assistance, our customer support team is always ready to help.

1. About Morepalmtrees

What is Morepalmtrees?

Morepalmtrees is an online women’s fashion store offering carefully curated collections of jewelry, dresses, sandals, denim jackets, and other stylish apparel and accessories. We focus on quality, comfort, and timeless design.

Where is Morepalmtrees based?

Morepalmtrees operates as an online retail store serving customers across supported regions. All orders are processed through our fulfillment partners to ensure reliable delivery.

2. Ordering & Checkout

How do I place an order?

1. Browse our collections and select your desired items
2. Choose size, color, or style options where applicable
3. Add items to your cart
4. Proceed to checkout and complete payment

Once your order is confirmed, you will receive an order confirmation email.

Can I place an order without creating an account?

Yes. Morepalmtrees allows guest checkout. However, creating an account helps you track orders, manage returns, and save your shipping details for future purchases.

Will I receive an order confirmation?

Yes. After completing your purchase, you will receive an order confirmation email containing your order number and details. Please check your spam or junk folder if you do not see it.

3. Order Changes & Cancellations

Can I cancel or change my order after placing it?

Yes, but only if the order has not yet entered processing. Orders may be canceled or modified before the daily cutoff time:

Cutoff Time: 5:00 PM (EST), Monday – Friday

How do I request a change or cancellation?

Please contact our support team as soon as possible with your order number and the requested change or cancellation. We will do our best to assist before fulfillment begins.

4. Shipping & Delivery

How long does order processing take?

Handling Time: 1–2 business days. Orders placed after 5:00 PM (EST) or on weekends and holidays are processed the next business day.

How long does shipping take?

Estimated Transit Time: 2–5 business days. Delivery times may vary depending on location and carrier conditions.

What shipping carriers do you use?

• USPS
• UPS
• FedEx
• DHL eCommerce

How much does shipping cost?

We offer flat-rate shipping of $6.99 per order.

Do you provide tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.

5. Returns & Refunds

What is your return policy?

Returns are accepted within the timeframe outlined in our Return & Refund Policy, provided items are unused, unworn, and in original condition with tags and packaging intact.

How do I start a return?

Contact our support team within the return window with your order number and reason for return. Follow the instructions provided. Unauthorized returns may not be accepted.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within the stated refund timeframe and issued to the original payment method.

6. Payments

What payment methods do you accept?

Morepalmtrees accepts secure online payment methods available at checkout. Options may vary by location.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure payment gateways. We do not store full payment details.

Can I use multiple payment methods for one order?

Currently, each order must be completed using a single payment method.

7. Product Information

Are product images accurate?

We strive to display products as accurately as possible. Colors and details may vary slightly due to screen settings or manufacturing differences.

How do I choose the right size?

Sizing information is available on each product page. If unsure, please contact our support team before ordering.

8. Out-of-Stock Items

What happens if an item is out of stock?

If an item becomes unavailable after purchase, we will notify you promptly and offer a refund or alternative solution.

9. Promotions & Discounts

Can I use multiple discounts on one order?

Unless stated otherwise, only one promotion or discount code may be applied per order.

Are promotions retroactive?

Promotions cannot be applied to orders that have already been placed.

10. Account & Privacy

Do I need an account to shop?

No account is required, but creating one offers added convenience and faster checkout.

How is my personal information used?

Personal data is handled in accordance with our Privacy Policy and used only to process orders and provide support.

11. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos if applicable. We will arrange a replacement or refund.

12. International Orders

International shipping availability may vary. Please check at checkout or contact support for confirmation.

13. Customer Support

Our support team is available Monday – Saturday, 8:00 AM – 5:00 PM (EST). Please use the contact details listed on our website to reach us.

14. Updates to FAQs

Morepalmtrees reserves the right to update or modify these FAQs at any time. Updates take effect immediately upon posting.

15. Final Note

We strive to provide a smooth and transparent shopping experience. If your question is not answered here, please contact our support team.

Thank you for choosing Morepalmtrees.