Cancel/Change Order
Cancel / Change Order Policy
Morepalmtrees
Website: morepalmtrees.com
Last Updated: December 2025
At Morepalmtrees, we understand that customers may occasionally need to update or cancel an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for modifying or canceling an order in a clear and transparent manner.
By placing an order on morepalmtrees.com, you agree to the terms outlined in this policy.
1. Order Processing & Cut-Off Time
- Order Processing Days: Monday – Friday
- Daily Cut-Off Time: 5:00 PM (EST)
- Handling Time: 1–2 business days
Orders placed after 5:00 PM (EST), on weekends, or on holidays will be processed on the next business day.
2. Eligibility for Order Cancellation or Changes
You may request to cancel or modify your order only if it has not yet entered processing or shipment.
Eligible requests include:
- Orders submitted before processing begins
- Orders that have not been packed or shipped
- Requests made within the handling window
Once an order has entered processing or shipment, it cannot be canceled or modified.
3. Cancellation & Modification Timeframe
| Order Status | Can Be Canceled? | Can Be Changed? |
|---|---|---|
| Order placed, not processed | Yes | Yes |
| Processing started | No | No |
| Shipped | No | No |
| Delivered | No | No |
To increase the likelihood of a successful request, please contact us as soon as possible after placing your order.
4. How to Request a Cancellation or Change
Please contact our customer support team with the following information:
- Order number
- Full name used on the order
- Request type (cancel or modify)
- Details of the requested change (if applicable)
Email: support@morepalmtrees.com
Support Hours:
Monday – Saturday, 8:00 AM – 5:00 PM (EST)
5. Types of Allowed Order Changes
If eligible, we may assist with:
- Shipping address corrections
- Item size or color changes (subject to availability)
- Removing items from an order
- Adding items to an order (additional payment may apply)
6. Orders That Cannot Be Changed or Canceled
- Orders already processed or shipped
- Orders in transit with the carrier
- Orders already delivered
- Requests made after the handling window
In these cases, customers may refer to our Return & Refund Policy after delivery.
7. Refunds for Canceled Orders
If your cancellation request is approved:
- A full refund will be issued
- No cancellation fees apply
- Refunds are processed using the original payment method
Refund Processing Time: Within 7 business days after confirmation (bank posting time may vary).
8. Shipping Fees & Cancellations
- Orders canceled before shipment receive a full refund, including shipping fees
- Orders already shipped are not eligible for shipping fee refunds
9. Incorrect Orders & Address Errors
Customers are responsible for ensuring order details are accurate at checkout. Address changes are not guaranteed once an order has shipped, and additional fees may apply for re-shipment.
10. Refused or Undeliverable Orders
Orders refused or returned due to incorrect address, failed delivery attempts, or customer refusal will be handled according to our Return & Refund Policy.
11. Policy Updates
This policy may be updated at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of the revised policy.
12. Contact Us
Email: support@morepalmtrees.com
Support Hours:
Monday – Saturday, 8:00 AM – 5:00 PM (EST)
13. Acceptance of This Policy
By placing an order on morepalmtrees.com, you acknowledge that you have read, understood, and agreed to this Cancel / Change Order Policy.