Cancel/Change Order

Overview of Our Order Adjustment Policy

At Morepalmtrees, we understand that customers may occasionally need to modify or cancel an order shortly after checkout. Because many of our products involve personalization, custom preparation, or fast production workflows, we’ve established a balanced system that offers flexibility while ensuring we maintain efficient operations.

Our goal is to give customers a fair opportunity to correct any errors while ensuring production moves smoothly once it begins. The guidelines below outline exactly what to expect if you need to request an adjustment.

Our 4-Hour Flexibility Window (Important)
Customers have a strict 4-hour window from the moment an order is placed to request any changes or cancellations. This is the only period in which modifications are possible, as orders enter automated and manual processing shortly afterward.

During this 4-hour period, orders are briefly held to allow customers to review information and correct errors.
Once the window ends, the system automatically releases the order into production, and no further adjustments are allowed.

Changes Allowed Within the 4-Hour Window:
• Size updates
• Color or style changes
• Corrections to custom text
• Replacing uploaded images or design files
• Updating product type or quantity
• Canceling the entire order
• Shipping address corrections

Why the 4-Hour Window Is Strict
Production preparation begins immediately after the hold period. This includes:

• Reviewing personalization or design files
• Preparing printing or customization instructions
• Allocating materials and inventory
• Scheduling the item into the production queue

Once these steps begin, modifying or canceling an order can lead to delays, workflow disruption, and material waste. To maintain fairness for all customers, the 4-hour policy applies universally.

Requesting a Change or Cancellation (Within 4 Hours)
If you need an adjustment, acting quickly is essential. Email remains the fastest and most reliable communication method.

Send your request immediately to support@morepalmtrees.com

For fastest processing, use this subject line:
“URGENT: Order [Your Order Number] Change/Cancellation”

Please include:
• Your full name
• Email used at checkout
• Order number
• A clear explanation of the requested change

Examples of Clear Requests:
• “Please change the size from M to L.”
• “Please cancel my entire order.”
• “Please update the shipping address to: [new address].”
• “I uploaded the wrong image—please replace it with the attached file.”

You may also contact us through the Contact Us page on morepalmtrees.com, but email is recommended for urgent matters.

Requests received after the 4-hour window will be declined because the order will have already entered production.

No Changes Allowed After 4 Hours
Once the flexibility window closes, the order becomes final. At this stage, Morepalmtrees cannot make any adjustments, including:

• Size changes
• Color or style modifications
• Changes to personalized text
• Replacement of uploaded files
• Order cancellation
• Shipping address corrections

This policy ensures fast fulfillment and consistent treatment for all customers.

Customer Responsibility for Address Accuracy
Customers are fully responsible for entering correct shipping information at checkout. This includes verifying:

• Street number and name
• Apartment, unit, or suite number
• City, state, and ZIP code
• Correct spelling
• A deliverable address recognized by carriers (USPS, UPS, FedEx, DHL)

Even minor errors may result in delivery issues.

Consequences of Incorrect Address Information
If a courier cannot deliver due to an incorrect or incomplete address, the customer is responsible for any re-shipment fees.

Common delivery errors include:
• “Insufficient address”
• “Missing unit number”
• “Address unknown”
• “Recipient moved”

If tracking shows the package was delivered to the exact address entered at checkout, Morepalmtrees is not responsible for replacement or refund.

Customer Support Information

Primary contact method:
Email: support@morepalmtrees.com

Business address:
Morepalmtrees LLC
2305 Global Forum Blvd Apt 614, Atlanta, Georgia 30340, United States

We are always here to help with order adjustments, delivery concerns, or general inquiries.

Final Notes
This policy ensures fairness, efficiency, and clarity for all customers. Double-checking your information at checkout and contacting us promptly if needed helps prevent issues later.

Thank you for choosing Morepalmtrees. Your trust means a lot to us, and we are committed to delivering a smooth and reliable shopping experience.